1. Introduction
This Privacy Policy explains how ECO-WAVE SOLAR PANELS LIMITED (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or use our services, including solar panel installations, battery storage solutions, and EV home charging installations.
We are committed to protecting your privacy and handling your data in a transparent and secure manner, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We may collect and process the following types of personal data:
Information You Provide
- Name
- Email address
- Telephone number
- Address
- Details about your property or energy requirements
- Any information submitted via contact forms
Automatically Collected Information
- IP address
- Browser type and version
- Pages visited on our website
- Time and date of visits
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries and provide quotations
- To deliver our services
- To improve our website and customer experience
- To send relevant communications (where you have consented)
- To comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
5. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Trusted service providers and contractors
- Payment processors (if applicable)
- Regulatory authorities where required by law
All third parties are required to respect the security of your data.
6. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
7. Your Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Request data transfer (data portability)
To exercise your rights, please contact us using the details below.
8. Cookies
Our website uses cookies to improve user experience and analyse website traffic. You can control or disable cookies through your browser settings.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our website page.